In General

Welcome to The Giant Estates, your destination for luxury vacation rentals. This Privacy Policy outlines how we handle your information when you use our website to search for and inquire about vacation rentals.  This privacy statement will inform you about our information gathering and use practices on www.thegiantestates.com website.

Your privacy is important to us, and we are committed to protecting your personal information. Please take a moment to review this Privacy Policy to understand how we collect, use, disclose, and safeguard your data. By accessing or using our website and services, you consent to the practices described in this Privacy Policy

The Giant Estates

Carrer San Jaime 2,

07819, Ibiza

Spain

Owner contact email: [email protected]

We provide a platform that connects travelers with rental properties, and we also offer property owners an online marketing and reservation system for their accommodations.

Information We Collect

When you use The Giant Estates, we may collect the following types of information:

1.1 Personal Information: In order to get more information about a rental as a client or inquire a booking we ask client we to provide certain personally identifiable information. This may include your first name, last name, telephone number, and email address when you make a inquiry.

1.2 Property Information: If you are a property owner, we may collect details about certain identifiable information such as first name, last name, telephone number, and email address. For the property, such as its location, amenities, and availability.

1.3 Property Reservation:  Once you decide to confirm a reservation, we will ask you, in addition, your postal address and the personal details of the people travelling with you. If you pay your reservation online by credit card, you will be asked to provide a valid credit card number, the card expiry date and the CVC code stated on the back of the card. As a client of The Giant Estates, once you have made a reservation, you will be able to connect to a private area on The Giant Estates website where you will be able to manage your bookings. We will ask you to identify yourself with the email address and password we provided to you when you confirmed your reservation. The Giant Estates only uses your personal information to conduct business with you and provide you with adequate information on the website.

1.4 Owners: For property owners listing their accommodations on our platform, we require certain personally identifiable information, including the details mentioned in articles 1.1 and 1.2 above.

1.3 Usage Information: We collect data about how you interact with our website, including your browsing history, search queries, and device information. This information helps us improve our services and tailor your experience.

1.4 Communications: We may retain records of your correspondence with us, including emails and messages sent through our platform. This helps us provide you with better customer support and improve our services.

How We Share Information

We share your personal information with the property owner or their representative for the specific purpose of ensuring the provision of adequate services related to your reservation at The Giant Estates. This information is necessary to facilitate and enhance your experience during your stay.

All reservations made on The Giant Estates and paid for with a credit card are processed on a secure server that utilizes SSL encryption to protect all financial information.

We may also share your personally identifiable information with third-party companies that assist us in delivering our services to you, such as payment processors, customer support, and property management services. Rest assured that The Giant Estates will not use your personally identifiable information for any purposes other than those explicitly described in this Privacy Statement. Your privacy and the security of your information are of utmost importance to us.

Data Protection Measures in Place

At The Giant Estates, we have implemented rigorous data protection measures to safeguard against loss, misuse, and unauthorized alteration of information within our control. Our website is securely hosted in a protected data center, ensuring the safety of your data.

Access to information under our control is restricted to authorized staff members of The Giant Estates, and it is further protected by password-based access controls.

In addition to these measures, all reservations made on The Giant Estates and paid for with a credit card undergo processing on a secure server. This server employs SSL encryption to provide comprehensive protection for all financial information, ensuring the utmost security for your transactions. Your privacy and data security are paramount to us, and we continuously strive to maintain the highest standards of protection for your information.

Retention of Your Information

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, in compliance with European data protection laws, unless a longer retention period is mandated by applicable legal requirements.

European data protection laws, including the General Data Protection Regulation (GDPR), stipulate that personal data should not be retained for longer than is necessary for the purposes for which it was collected. The specific retention period may vary depending on the nature of the data and the legal obligations we must adhere to. If required by law, we will retain your personal information for the duration specified by the relevant regulations.

Rest assured, at The Giant Estates, we are committed to ensuring that your personal information is retained only for the time necessary to serve the purposes outlined in this Privacy Policy and in accordance with applicable data protection laws.

Manage Your Account

At The Giant Estates, we provide you with easy access to manage your account information. You can update your contact details by visiting the “My Bookings” page on our website at www.thegiantestates.com. Should you wish to close your account, please reach out to us at the email address provided below. It’s important to note that once your account is closed, you will no longer have access to sign in or retrieve any of your personal information. Additionally, please be aware that we may retain certain account-related information for analytical purposes and to maintain recordkeeping integrity.

Your Inquiries

The Giant Estates is dedicated to preserving and safeguarding your privacy. If you have any questions or inquiries, please feel free to contact us at [email protected]

By using The Giant Estates website, you agree to adhere to the terms outlined in this Privacy Statement. We reserve the right to amend this Privacy Statement as necessary, and any updates will be posted on our website. Your continued use of our services signifies your acceptance of these changes.

This Privacy Policy was last updated on 30-09-2023.